Effective Date: 01-11-2024

At SB Sy Sasta, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, our Refund & Return Policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

You may return most new, unopened items within 2 or 3 days] of delivery for a full refund. To be eligible for a return:

  • Items must be in their original condition, unused, and in the original packaging.
  • Items must not be marked as non-returnable in the product description.

2. Non-Returnable Items

Certain types of items are not eligible for return, including:

  • Personal care items
  • Perishable goods

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at Sabsysasta2@gmail.com to request a return authorization.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Once approved, you will receive instructions on how to return the item(s).

4. Return Shipping

  • You are responsible for paying the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item sent).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over amount, Rs2000. We cannot guarantee that we will receive your returned item.

5. Refund Process

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3 to 5 business days].

6. Exchanges

If you need to exchange an item for the same item (e.g., a different size or color), please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 to 3 days of receipt. We will provide instructions for returning the item and will cover any return shipping costs in this case.

8. Contact Us

If you have any questions about our Return and Refunds Policy, please contact us

www.Sbsysasta.Com
Sabsysasta2@admin
0320-2785197
St 10C Shalimar Garden Lahore.

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